AKTIVORTHO PRIVATE LIMITED, on behalf of itself and its affiliates/group companies under the brand “AKTIVHEALTH” (“the Company” or “We” or “us”), is the author and publisher of the internet resource, www.aktivhealth.com and the mobile application ‘Aktivhealth’ (together, “Website”). The Company owns and operates the services provided through the Website. The term ‘you’ refers to the user or viewer of the Website. The use of the Website is subject to the following Terms of Use which deems to constitute a legally binding agreement between the you and the Company. By clicking on the “I Accept” button or registering for an account or browsing or using the Website, you agree to be bound by these Terms of Use. These Terms of Use supersede all previous oral and written terms and conditions (if any) communicated to you relating to your use of the Website to avail the Services. If you do not accept the following Terms of Use, you must not use the Website.

1. General Terms

(1) You may connect to our Services through: (i) our mobile applications and software, or (ii) approved third-party applications, software or devices; or (iii) our website (“Services”). These Terms of Use apply to your use of our Service through any of the foregoing modes. If you have questions about whether a product or application qualifies as a Service, please contact customer support since any unauthorised usage may result in the immediate termination of your ability to access our Service.

(2) Services on the Website would be available only in certain select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872, including un-discharged insolvents etc. are not eligible to use the Website. Minors under the age of 18 years can use the Website only under the supervision of a parent or legal guardian who will be bound by the Privacy Policy and Terms of Use of the Website. No products or services whose consumption or use is prohibited by minors will be allowed to be purchased in case such user is a minor.

(3) Full use of our Services requires that you create an account by providing us with information such as your full name, mobile number and a valid email address, as well as a strong password. You are responsible for all activity that occurs in association with your account. We are not liable for any losses or damages caused by your failure to maintain the confidentiality of your account credentials. Please contact us if you discover or suspect any security breach related to the Service or your account.

(4) If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Company has the right to discontinue the Services to you at its sole discretion.

(5) Neither the Company nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

(6) If you rely on any content or Service, you do so solely at your own risk. Our goal is to provide helpful and accurate information, but we make no endorsement, representation, or warranty of any kind about any content, information, or Services. The accuracy of the data collected and presented is not intended to match that of medical devices or scientific measurement devices. Your use of any information or materials on the Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the Website meet your specific requirements.

(7) Our Services are not intended to diagnose, treat, cure, or prevent any diseases or health condition. This is a self-help process. We are not responsible for any health problems that may result from the exercises, training programs, consultations, products, or events you learn about through our Services. You are advised to use or act upon the information and advice provided on the Website in consultation with your doctor.

(8) Our services provide tools that help you meet your health, fitness and wellness goals. You set your goals in consultation with your Consultant to help create and maintain healthy habits, increase activity and fitness, or manage or prevent a condition. The Services are not intended to be a substitute for professional medical consultation, advice or treatment from qualified doctors. We do not endorse any specific tests, doctor or medical professional, products, procedures, opinions, or any other information that may be mentioned on the Website. You must consult your doctor before using any Services.

(9) Please note that some content on the Website including the text, information, data, graphics, videos, images and other material contained on the Website may be provided by medical practitioners. Such provision is not be construed to establish any formal or licensed patient and professional relationship between the Company and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any specific condition.

2. Intellectual Property Rights

(1) This Website contains material which is owned by or licensed to the Company. This material includes, but is not limited to, the design, layout, look, appearance, text, videos, images and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms of Use. No part of the content shall be copied, downloaded, transmitted or published without prior written consent of the Company.

(2) No resale or commercial use of the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools is allowed. Any unauthorized use terminates the permission or license granted by the Company.

(3) All trademarks reproduced on the Website which are not the property of, or licensed to, the Company are acknowledged on the Website.

(4) Unauthorized use of the Website may give rise to a claim for damages and/or be a criminal offence.

(5) You may not create a link to the Website from another website or document without prior written consent from the Company.

(6) Your use of the Website and any dispute arising out of such use of the Website is subject to the laws of India.

(7) You must not use the Website in any way that causes or may cause damage to the Website or causes impairment in accessing the Website or which is in any way unlawful, illegal or fraudulent.

3. Consultation Services:

(1) As part of the Services, the Company may provide you with the feature of interacting with physiotherapists or consultants (“Consultant(s)”). You expressly agree to the terms with regard to your interaction with the Consultants.

(2) The Company is only facilitating the interaction between the Consultant and the user through the Services. Except in case where the Consultant is an employee of the Company, the Company itself is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any interactions between user and the Consultant. You understand and agree that the Company will not be liable for:

1. a)Your interactions and associated issues you may have with the Consultant;
2. b)the ability or intent of the consultant(s) or the lack of it, in fulfilling their obligations towards you;
3. c)any wrong medication or quality of treatment being given by the consultant(s), or any medical negligence on part of the consultant(s);
4. d)inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the you due to a failure on the part of the consultant to provide agreed services; or
5. e)any misconduct or inappropriate behavior by the consultant or the consultant’s staff.

(3) You agree to use the advice from the Consultant on the Website pursuant to:

1. a)an ongoing treatment with your medical practitioner;
2. b)a condition which does not require emergency treatment, physical examination or medical attention;
3. c)medical history available as records with you for reference;
4. d)a record of physical examination and report thereof with you, generated through your local medical practitioner;
5. e)consultation with your medical practitioner before abandoning or modifying your ongoing treatment or undertaking exercises specified by the

(4) The guidance or consultation provided to you will be based on the information you provide with regard to your health condition. Any inaccuracy or change in the information provided by

you would have a corresponding change in the advice given to you. As such, we shall not be liable for any inaccuracy in the advice given to you should you fail to provide correct and relevant information regarding your health condition.

(5) You agree that the Consultants will not be conducting physical examination of the patient, hence they may not have or be able to derive important information that is usually obtained through a physical examination. You acknowledge and agree that you are aware of this limitation and agree to assume the complete risk of this limitation.

(6) You understand that consultation with the Consultants shall not form a substitute for treatment that otherwise needs physical examination/immediate consultation. Further, you understand that the advice provided by the Consultant is based on general medical conditions and practices prevalent in India, to the best of his/her knowledge and ability, and not for conditions which are territory specific for regions other than India, irrespective of whether you are procuring medical services or engaging in communication with the Consultant.

(7) The Consultants will not be issuing any written advice or medical prescription to you. You will be provided a functional diagnosis of my assessed case/condition and further plans of treatment will be well discussed.

(8) Notwithstanding anything contained herein, the Company does not endorse any Consultant and is not in any manner responsible for the drug/medicine prescribed or a therapy suggested by a Consultant.

(9) Consultation services on the Website are meant for general purposes only and not intended for any emergency/critical illness, which may require physical examination. Further, if a Consultant adjudges that a physical examination is necessary, it shall be your sole responsibility to ensure that such physical examination takes place. The Company shall not be responsible in case of any negligence on your part.

(10) The Services connect you with Consultants who will work with you to set goals and provide support and guidance in achieving them. You understand that you will not have the option of choosing the Consultant for you. You can choose to connect the Services to your doctor or others you designate in order to communicate your progress to them. Consultants may interact with you in a variety of ways, including via in-app chat, email or telephone calls, throughout your efforts to achieve your goals.

(11) In certain cases, the Consultants may be employees of the Company. In which case, the any liabilities arising out of gross negligence or willful misconduct of the Consultant will be covered by professional indemnity insurance policy availed by the Company.

4. AI Based Services

Our Services may include providing you with Artificial Intelligence (AI) based information and guidance specific to your problem. You agree to use the AI based Services for information purpose only. You understand that such AI based information/guidance is no substitute to the

professional advice given by a medical practitioner. The AI based tools work on established algorithms, which may at times be imperfect. The AI based tool will provide information/guidance based on the information/inputs provided by you on the Website. Any variation in the information provided by you will have a corresponding change in the information/guidance provided by the AI based tool. Accordingly, the Company shall not be liable if information/input provided by is incorrect causing a corresponding incorrect/imperfect diagnosis by the AI based tool. You agree that the AI based tools will not be conducting physical examination of the patient, hence it may not have or be able to derive important information that is usually obtained through a physical examination. You acknowledge and agree that you are aware of this limitation and agree to assume the complete risk of this limitation.

5. Self Help and Exercises

(1) The contents of the Website, including the text, information, data, graphics, images, videos and other material contained on the Website are for informational purposes only. Nothing on the Website should be taken to constitute or substitute professional medical advice, diagnosis, treatment or a formal recommendation. You are advised to the seek the advice of your physician or other qualified health professional before taking any action and not disregard any professional medical advice regardless of its adherence or contrary to what is stated on the Website. No formal recommendation is constituted with reference to the physicians, doctors, products, procedures, opinions or any other information stated on the Website and we exclude all representations and warranties relating to the content and use of this site. Reliance on any information provided by the Website is solely at your own risk.

(2) In case you wish to rely on any content provided on the Website, you must do so in consultation with your doctor. The Company shall not be liable in case you indulge in any self-medication without consulting your doctor.

(3) While doing the exercises provided on the Website, it is necessary that you do so under professional guidance and supervision. The Company shall not be liable for any injury caused to you if you do the exercises without professional guidance and supervision or you fail to adhere to the safety instructions provided on the Website.

6. Your Content on the Website

(1) The Company may enable you to post, upload, store, share, send, or display photos, images, video, data, text, music, exercise regimens, food logs, recipes, comments, and other information and content (“Your Content”) to and via the Website. You retain all rights to Your Content that you post to the Website. By making Your Content available on or through the Website you hereby grant to Company a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, publicly display, publicly perform, reproduce, translate, create derivative works from, and distribute Your Content, in whole or in

part, including your name and likeness, in any media. These rights you grant us are only for the limited purpose of offering and improving our Services.

(2) You are responsible for Your Content. You represent and warrant that you own Your Content or that you have all rights necessary to grant us a license to use Your Content.

(3) You represent and warrant that Your Content, the use and provision of Your Content on the Website, and your use of the Website will not (a) infringe, misappropriate, or violate a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy; (b) violate, or encourage any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (c) be fraudulent, false, misleading, or deceptive; (d) be defamatory, obscene, pornographic, vulgar, or offensive;

(e) promote discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; (f) be violent or threatening or promote violence or actions that are threatening to any person or entity; or (g) promote illegal or harmful activities or substances.

(4) You further agree not to (1) upload any content that contains software viruses or is designed to interrupt, destroy, or limit the functionality of any equipment or services, or that contains other harmful, disruptive, or destructive files or content; (2) use or attempt to use another user’s account without authorization, or impersonate any person or entity; (3) harvest, solicit, or collect information of other users for any reason whatsoever, including, without limitation, for sending unsolicited communications; (4) post, advertise, or promote products or services commercially, or upload any content that is advertising, promotional material, junk mail, spam, or a contest or sweepstake, or that furthers or promotes criminal activity; or (5) use the Services in any manner that, in our sole discretion, is objectionable or restricts or inhibits any other person from using or enjoying the our Services, or which may expose us or our users to any harm or liability of any type.

(5) The Company may, in its sole discretion, alter, remove, or refuse to display any of Your Content, and may forbid you from posting, uploading, storing, sharing, sending, or displaying Your Content to and via the Website.

7. Payment, Cancellation & Refund Policy-

(1) Your use of the online payment gateway is at your discretion and responsibility. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline or failure of any payment transaction. Should there be any issue with regard to online payment gateway, please contact us.

(2) You shall be entitled to cancel your subscription at any point of time. 100% of your subscription amount will be refunded to you, in case you cancel the subscription during the 14-day period. However, no amount will be refunded to you in case you cancel the subscription after the 14 days period is over.

(3) Notwithstanding the foregoing, the Company may allow partial or full refund in exceptional circumstances, at its sole discretion.

8. Disclaimer

(1) By using the Website, you are accepting all the terms of this disclaimer notice. If you do not agree with anything then you should not use the Website. The Company makes no representations, express or implied, including without limitation implied warranties of the merchantability or quality of any product or service available on the Website. The Company does not guarantee that the Website will be free of viruses or other harmful components or that such defect will be corrected even if the Company is aware of the same. You undertake that you are accessing the Website and Services and transacting at your own risk. We disclaim any warranties or representations, whether express or implied, in respect of the quality, color, description, reliability, completeness, wholesomeness, safety, fitness of the products and services on the Website and the consumption of such products or usage of the services provided through the Website and availed by you shall entirely be at your own risk.

9. Warranties & Liability:

(1) Every effort is made to ensure that the contents on the Website are accurate. However the Website is provided “as is” and the Company makes no representations or warranties in relation to the accuracy or completeness of the information found on it. While the contents on the Website are provided in good faith, we do not warrant that the information kept on the Website is up to date, be true and not misleading or that the Website will always (or ever) be available for use. We make no representations or warranties about the accuracy, reliability, completeness or timeliness of any content found on the Website.

(2) We do not warrant that the servers that make the Website available will be error, virus and bug free and you can accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading.

(3) Nothing on the Website should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site.

(4) At all times our liability to you shall be limited to the amount paid by you for availing the Services. Under no circumstances OR events will the Company, its employees or agents be liable for any incidental, indirect, consequential or special damages of any kind or damages whatsoever including without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships whether or not advised of the possibility of such damage arising out of or in connection with the use of this website or any linked websites. We disclaim all warranties, representations, and conditions, whether express or implied, statutory or otherwise, including but not limited to the implied warranties or merchantability, non-infringement of third parties’ rights and fitness for particular purpose.

10. Alerts and notifications:

(1) As part of your use of the Service, you may receive notifications, text messages, alerts, emails, and other electronic communications. You agree to the receipt of these communications. You can control most communications from our Service by using your account settings. We may

need to provide you with certain communications, such as service announcements and administrative messages. You are responsible for any messaging or data fees you may be charged by your wireless carrier. Any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that the communication be in writing.

11. License to use the Website:

(1) When you use the Website, you agree to the exclusions and limitations of liability stated above and accept them as reasonable. Do not use the Website if you don’t agree with the Terms of Use.

(2) If any points in this disclaimer are found to be unenforceable under the applicable law that will have no bearing on the enforceability of the rest of the disclaimer notice.

(3) Material on the Website, including text, images and logos is protected by copyright law and is copyrighted to the Company.

(4) All intellectual property rights in relation to the Website (design, source code etc) are reserved and owned by the company.

12. Links to other Websites and Products:

(1) Links to other websites are provided for the convenience of users.

(2) We are unable to provide any warranty regarding the accuracy or completeness of the content of such sites or the reliability, quality or effectiveness of any products provided through external websites.

(3) A link to an external site doesn’t imply an endorsement of views, information or products provided or held by such websites.

13. Feedback:

(1) All reviews, feedback, comments, suggestions and other submissions made to the Website shall be the property of the Company and hence the Company will be fully entitled to reproduce, use, disclose, modify, publish, display, cite, display any such submission made without any restriction and without payment of any compensation. The Website maintains full rights to not respond, review, edit, monitor or remove any comments submitted. You will solely be responsible for any claims- direct or indirect, arising from or resulting due to the comments so submitted by you. The Company takes no responsibility and assumes no liability for any submissions made by you or any other third party. You remain solely responsible for any submissions that you make and no comments submitted should be illegal, threatening, abusive, obscene, soliciting or otherwise unlawful in nature. The Company takes no responsibility and assumes no liability for any content on the Website which may be deemed offensive, indecent or objectionable to you.

14. Indemnity:

(1) You agree to indemnify and hold harmless the Company, its shareholders, licensee, affiliates, subsidiaries, group companies, and their respective employees, directors, officers, agents, representatives and their successors from any claim or demand, or actions arising out of your use of the Website or your breach of these Terms of Use, Privacy Policy and other policies on the Website, or your violation of any law, rules or regulations or rights (including infringement of intellectual property rights) of any third party.

15. Force Majeure:

The Company shall not be liable for inability to provide Services for reasons beyond its control including but not limited to war, floods, earthquakes, storms, acts of god, civil commotion, terrorism, riots, strikes, lock-outs, governmental restrictions, internet failure or technical failures.

16. Law and Jurisdiction:

(1) This disclaimer shall be interpreted and governed by the Indian Law and any disputes in relation to it are subject to the jurisdiction of the courts in New Delhi, India.

(2) Any dispute, claim or controversy arising out of or relating to these Terms of Use, including the determination of the scope or applicability of these Terms of Use to arbitrate, or your use of the Website or the Services or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator appointed by the Company. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of such arbitration shall be [New Delhi, India]. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.

17. Changes and Amendments:

(1) We reserve the right to revise and amend these Terms of Use from time to time and any revised version will be deemed to be applicable from the first date of publication on the Website. Any changes to the Terms of Use will be effective immediately for all users. In case you have an existing account with us, such changes shall be effective thirty (30) days after posting notice of such changes on the Website. We may require you to provide consent to the updated Terms of Use in a specified manner before further use of the Website. If you do not agree to any change(s), you must stop using the Site. If you continue to use the Website, it shall be deemed that you agree to the revised Terms of Use.

18. Termination:

(1) The Company reserves full right to terminate your use of the Website if it believes, in its absolute and sole discretion that you have breached, violated or exploited any of the terms of the use of the Website or any applicable law or acted unethically. Notwithstanding anything stated in this clause, the Terms of Use along with the Privacy policy shall survive indefinitely unless the Company chooses to terminate them. Upon discontinuation of further use of the Website by you, the Company may terminate the Terms of Use without notice and deny you

any access to the Website without taking any responsibility and without assuming any liability for the same. The Company reserves the right to preserve certain content for legal, tax or regulatory compliance. Any termination shall not cancel the obligation to pay for Services already ordered or other liability that may have arisen under these Terms of Use. If you use any false email id or mobile number or use the Website for any fraudulent or unlawful purposes or with any mala fide intentions which may cause inconvenience and leads to breach of the Terms of Use or Privacy Policy of the Website, the Company reserves the right to block your access to the portal, terminate all accounts including linked accounts, without any notice to you for which the Company shall not be held responsible or liable in any way whatsoever.

19. Miscellaneous Provisions:

(1) These Terms of Use along with the Privacy Policy constitute the entire agreement and understanding between you and the Company with respect to use of the Website, superseding all prior or contemporaneous communications with the Company. These Terms of Use are severable, and in the event any provision is determined to be invalid or unenforceable, such invalidity or unenforceability shall not in any way affect the validity or enforceability of the remaining provisions. The Company may assign its rights and duties under these Terms of Use to any party at any time without notice to you. A printed version of these Terms of Use shall be admissible in judicial or administrative proceedings based upon or relating to use of the Website to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The section titles of these Terms of Use are displayed for convenience only. Nothing in these Terms of Use shall be deemed to confer any third-party rights or benefits.

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­Client/User Terms & Conditions:

I , using my email ID and phone number is going to register as a user / patient (hereinafter referred to as “Client”) with Aktivortho Private Limited, a company registered in India under Companies Act 1956, with registered office at E-83 Paschimi Marg Vasant Vihar, Delhi-57 and operating under the name and brand of “Aktivhealth” and “Metabolic-Balance India” (hereinafter collectively referred to as “Aktivhealth” or “AH”),

I confirm that i have fully read, understood and agreed to comply with each of my obligations as a Client listed below and adhere to, and be bound by, each of the following Terms and Conditions, before, during and after, availing any healthcare services (hereinafter “Sessions” or “Services”) from Aktivhealth.

I explicitly and specifically agree to the each of the following Terms and Conditions

• All Services at Aktivhealth are on pre-paid basis
  • Payments for any available medical services must be made in full and in advance at the Front Desk of the Centre or via our online payment gateway. Clients are required to pay before their services / session start time and collect their receipt for the same.
  • All Cash payments will require Pan card details, if cash payments exceed cumulatively Indian Rs. 50,000 (fifty thousand), in any single financial year. Please remember to collect your debit/credit card from the Cashier after making the payment.
  • Once you pay for session/s, you will be assigned credits against that amount for the type of service you opted for. For each consumed session, your credit will be deducted and remaining session credit will be reflected in your plan account in AH Digital web and mobile platforms (hereinafter collectively referred to as “AHD”).

• Consent for restrictions under Aktivhealth “Plans” (defined below):

• • Aktivhealth offers bulk payment options with additional benefits and/or extended durations and validity of services, which are called as “Plans”. Clients can pay for Plans in bulk or individually for each service session.
  • The Plans benefits and conditions keep changing from time to time.
  • Standard charges will be applicable for all Plans and/or Individual treatment sessions. Clients are requested to not ask for any further discounts. Please consult the Front Desk team to understand the details of ongoing promotional offers, if any, that may be availed for taking up any New / Upgradation / Renewal of Plans.
  • Payments for all Plans must be made in full at the start of the Plan. All such payments are non-refundable and the plans are non-transferable.
  • All sessions and services included in the Plan must be availed within the defined time period. Un availed sessions, beyond the specified Plan period, will automatically lapse. The client will not be eligible to get any refund or extension of validity in such cases.
  • In case of any medical emergency requiring you to extend the validity of the plan, please inform the Front Desk immediately. An extension of up to 4 weeks only may be allowed in such exceptional circumstances. We reserve the right to allow such extensions of the plan period with/without payment, basis the incidental evidence provided by the Client.

• Bookings, Cancellations and Rescheduling
  • Credits are deemed as consumed at the time of appointment booking itself
  • Credit will be deducted for any consumed service as well as any future booked service. A booked appointment is considered as consumption of credit unless its canceled or rescheduled as per our policy prevailing at that time, in which case a fresh credit is provided if the cancellation and rescheduling is within the terms of the cancellation policy.
  • Cancellations and missed appointments are a loss for everyone. In case of cancellations, Clients are required to inform us at least 12 hours prior to the appointed time to avoid being charged for the same. All pre-booked sessions (including pay per session) that are cancelled or rescheduled less than 12 hours prior to the appointed time slot will be considered as a ‘no-show’ and no fresh credits will be assigned against them.
    • If you cancel or reschedule any appointment for services/session, your session that was deducted at the time of making the original appointment, will be credited back to your account subject to a 12-hour notice. To clarify, this means that if there is more than 12 hours cancellation and rebooking, Credit deducted for the missed / rescheduled session added back.
    • If there is less than 12 hours cancellation notice or rescheduling of booked appointments for services (also referred to as “No-Show”) then no refunds for consumed credit is provided and it’s treated as the service was consumed
    • For more than 3 consecutive “No-Shows”, all further booked appointments shall be canceled.
  • Clients are required to be fully aware of the cancellation or rescheduling policy or ask for the same before making payments or booking appointments. The front desk team does not have any system privileges to extend credits for cancellations that are not as per Cancellation policy, please do not request for any credits that are not in accordance with the policy as the system will not accept that.
  • . This is managed by the system automatically and the customer service team or medical staff does not have the ability to credit the sessions back.
  • Clients are required to arrive for their scheduled Consultations and Therapy sessions well in time. All sessions will start and end at the appointed time only. Aktivhealth is unable to, and not liable to, offer compensating extra therapy time or reduced payment option or refund on account of shortened therapy time, caused due to late arrival or early departure of Clients or other factors that reduce the amount of time allocated for specific Services.
  • For any Telehealth sessions, the Clients should log in on time and end the session on time. Please wear appropriate attire for the telehealth video session. Please test your internet and all equipment ahead of time to avoid technical challenges in availing the session

• Availing the Services
  • If you are unable to visit the center or reschedule the appointment ahead of time, you are always welcome to use a uniquely and automatically created and secure Microsoft Virtual Meeting (MS Teams) link attached to your appointment email sent to you when you book your appointment. Please note, our medical professionals usually wait for you for 10 minutes, after your appointment time, before joining at the Teams link.
  • Extended session slot, if made possible on request of the Client and subject to availability of the medical professional, is to be paid for. Minimum billing for 15 minutes will be applied. Please consult the Front Desk / Treating Therapist to understand the exact applicable charges.
  • Clients must wear comfortable, breathable clothing for all therapy sessions and sports footwear unless their medical condition does not allow for the same. For better medical assessment, the body part to be assessed is expected to be exposed or if the medical professional treating the Client so agrees, the bony projections can be assessed through the clothes, accordingly Clients can choose to wear comfortable body-hugging wear like fitting tank tops and track pants/cycling shorts.
  • Wheel chair facility shall be provided by the Centre to help those Clients who are in need of the same
  • All equipment in the Cardio rooms must be handled with extreme care. All equipment’s in the Aktiv and Spine room must be used only under the supervision of our therapist.
  • Clients are requested to not solicit the services of any of our Therapists directly. For any Consultation, Treatment or Home Visit need, the Front Desk team will help you with the same. Our Therapists are legally bound to treat only Aktivhealth clients, the booking of the same is required to be made only through the Front Desk team or using our app and web platforms. The Clients are required to inform the Front Desk if they receive an unsolicited call from Therapists directly.

• Safety, Security and Other Terms and Conditions
  • Elderly Clients are advised to come with their attendant. Children must be strictly accompanied by their guardian.
  • Attendants accompanying the Clients must be seated in the waiting areas only, and not in the therapy areas. For access to any other area and/or Centre tour, please contact the Front Desk team.
  • Clients who are on specific medication/ utilities must bring the same along with them.
  • Clients are responsible for taking care of their own belongings. However, we do provide Locker facility to help you store your clothes change/ belongings during your treatment time. The Clients are required to bring their own lock and key to secure the access to the lockers. The Client/Attendant will be solely responsible for any loss, damage or theft of any belonging of the Client/Attendant that was brought into our Centre.
  • Parking of vehicles outside the centre will be at vehicle owner’s risk. AktivOrtho Private Limited will be not held responsible for any theft or damage in this regard.
  • In the interests of safety and security of our Staff, Clients and Visitors, certain areas such as Front Desk of our Centers’ are covered under 24-hour CCTV surveillance.
  • Please ensure that you behave professionally, cordially, respectfully and, are tolerant towards our staff and other patients and clients using our facilities and services. At no time any manner of aggression will be tolerated by Aktivhealth. If the management team of Aktivhealth, at its exclusive discretion, concludes that any behavior is not in compliance with the above-mentioned attributes, Aktivhealth at its exclusive discretion may forfeit current and future services and sessions without any refunds and may require you to leave the facilities on an expeditious basis.

• Telehealth Services

• • If you live far away and wish to have our Consultant/Physiotherapist review their data and seek advice through video conferencing using third party application like as Microsoft Teams / Zoom to receive medical services, you can use AH Telehealth service offerings.  This service may also be ideal for patients that have seen other Consultant at least one time and want to discuss laboratory reports and therapeutic plans or monitoring and/or their progress.
  • Email/physically deliver the medical records that you wish our Consultant/Physiotherapist to review prior to your Online Session.
  • Pen down the questions you would like to be answered during the session and make a note of your goals that you wish to achieve with us.
  • Sports shoes should also be worn during telehealth session.
  • 6-7 feet distance from the camera. Two cameras are required, one could be laptop & others could be used from mobile (from mobile/cell phone the back camera needs to be used). Cameras should be adjusted to view the complete body.
  • Internet Speed should be 5 Mbps. Please check internet speed before starting the session
  • Light needs to be on the patient instead of it being behind the patient, for better visualization.
  • Suggested equipment should be arranged before the cloud session and a portion of the professional time will be used for documentation/exercise plan and implementation after the session.
  • In any scenario, the Cloud Physio Team will not be providing any medical prescription for diagnosis, pharmacy-related products and/or any imaging/invasive investigations.
  • This session cannot be used for medico-legal purposes.
  • Consultations should not be booked in case of emergency. Our medical practitioner will only be advised for the better understanding and management of the concerned case.

Special Additional conditions for availing Telehealth services

• • I declare that a video conferencing / telehealth session using third party online technology is being organized at my request and I have read, understood and agreed to all the terms and conditions of the service provide providing such technology
  • I understand that this service will not be the same as a direct patient/health care provider visit due to the fact that I will not be in the same room as my health care provider. I understand that I have the alternative to book an actual visit with the doctor’s office or another provider in my local area.
  • I understand there are potential risks to this technology, including interruptions, unauthorized access and technical difficulties. I understand that my healthcare provider or I can discontinue the video consult/visit if it is felt that the videoconferencing connections are not adequate for the situation. However, any pre-paid services are nonrefundable and rescheduling of such sessions would be at the discretion of the company.
  • I understand that in order to get the best service the health care provider may ask me to share more information if required and request for the appropriate exposure of the affected body part for better visualization and to comment upon.
  • I understand that my healthcare information may be shared with others for scheduling and billing purposes. Other office staff members may also be present during the consultation other than the consulting healthcare provider. I further understand that I will be informed of their presence in the consultation and thus will have the right to request the following:
    • Omit specific details of my medical history/physical examination that are personally sensitive to me. I agree to present this request exclusively in writing.
    • Ask non-medical personnel to leave the virtual examination room, and/or terminate the consultation at any time.
  • Privacy would be practiced but cannot be guaranteed and AH has no further obligations other than taking standard care on maintaining privacy
  • Authorization for cloud services by any health professional does not guarantee a payment or verify eligibility for Insurance Claims.
• Digital and Mobile Services
• Besides, medical services, Aktivhealth also offers digital services through its mobile and web platforms, using technology as an enabler to interact with users, collect their input and using advanced algorithms to identify and recommend personalized therapy / medical solutions to various conditions faced by users.
• If however, the Clients choose to benefit from the medical sections of the technology application, they will need to register for those separately on the web and mobile platforms, and the usage of these services and platforms are governed by their own privacy policies and terms of use, which you are required to accept before starting to use the platforms.

Informed Medical Consent for Services

Aktivhealth has fully explained the following statements, terms and conditions of availing physical and rehabilitation therapy services from Aktivhealth

The purpose of physical therapy is to treat disease, injury and disability by examination, evaluation, diagnosis, prognosis, and intervention by use of rehabilitative procedures, mobilization, massage, exercises and physical agents to aid the patient in achieving their maximum potential within their capabilities and to accelerate convalescence and reduce the length of functional recovery.

Response to physical therapy intervention varies from person to person hence it is not possible to accurately predict the response to a specific modality, procedure or exercise protocol. Aktivhealth does not guarantee what your reaction will be to a specific treatment nor does it guarantee that the treatment will help resolve the condition that you are seeking treatment for. Furthermore, there is a possibility that the physical therapy treatment may result in aggravation of existing symptoms and may cause pain or injury. It is very important to communicate with your treating physical therapist through your treatment.

It is your right to decline any part of your treatment at any time before or during treatment, should you feel any discomfort or pain or have other unresolved concerns. It is your right to ask your physical therapist about the treatment they have planned based on your individual history, physical therapy diagnosis, symptoms and examination results. Consequently, it is your right to discuss the potential risks and benefits involved in your treatment.

Following an initial comprehensive examination by a therapist, we will create an individualized training plan according to your goals and specific condition/limitations. You are required to be aware of the risks associated with this therapy. You shall not hold Aktivhealth or any of its staff responsible for any complications or untoward events that occur during the course of this therapy.

As part of your therapy, the therapist may touch you to diagnose or treat your condition. It is an essential part of delivering the therapy services and is entirely based on the therapist’s judgement, which is necessary to deliver on your treatment or fitness objectives.

Consent

I have read this consent form and understand the risks involved in physical therapy and agree to fully cooperate, participate in all physical therapy procedures and comply with the established plan of care. I authorize the release of my medical information to appropriate third parties.

Further,  I certify that I have read this form and I fully understand its contents entirely including the risks and my obligations and my responsibilities as well as my agreement to comply with the then prevailing Cancellation, Validity, Prepayment and other policies of Aktivhealth.

I have been given ample opportunity to ask questions and that my questions have been answered to my satisfaction.

Prima Prehab Canada Inc. dba Aktivhealth (“Aktivhealth”, “we”, “our” or “us”) offers an online health and wellness platform (the “Platform”) that enables end users to access health and wellness related content (including self-assessments, exercises and other materials) and to connect with third party medical professionals. After you (“you” or “your”) open an account on the Platform, you are able to access services that we or others may provide to you through or in connection with the Platform (the “Services”). Services provided by others are “Third Party Services”.  You will access the Platform through the Aktivhealth mobile device application (each, a “Platform App”) or through the Aktivhealth web portal (the “Platform Web Portal”). Unless otherwise indicated, a reference to the Platform is also a reference to the Platform App and Platform Web Portal.

THE PLATFORM AND SERVICES ARE ONLY INTENDED FOR USE BY RESIDENTS OF ONTARIO. IF YOU ARE NOT A RESIDENT OF ONTARIO, YOU MAY NOT ACCESS THE PLATFORM OR SERVICES.

PLEASE READ THESE END USER TERMS (“TERMS”) CAREFULLY. THESE TERMS ARE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND Aktivhealth. THESE TERMS GOVERN YOUR ACCESS TO THE PLATFORM AND THE SERVICES. BY SIGNING UP FOR AN ACCOUNT, BY DOWNLOADING THE PLATFORM APP, BY USING THE PLATFORM WEB PORTAL, OR BY OTHERWISE ACCESSING OR USING THE PLATFORM OR THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS (INCLUDING THE LINKED DOCUMENTS REFERRED TO IN THESE TERMS), AS REVISED FROM TIME TO TIME. IF YOU DO NOT ACCEPT THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM OR THE SERVICES. IF YOU ARE DISSATISFIED WITH THESE TERMS OR ANY OTHER TERMS, CONDITIONS, RULES, POLICIES, GUIDELINES OR PRACTICES APPLICABLE TO THE PLATFORM OR THE SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESS TO AND USE OF THE PLATFORM, THE SERVICES, THE PLATFORM APPS, AND THE PLATFORM WEB PORTAL. YOU REPRESENT THAT YOU ARE AT LEAST THE LEGAL AGE OF MAJORITY IN YOUR PROVINCE. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM OR THE SERVICES.

THE PLATFORM AND THE CONTENT ARE NOT INTENDED TO REPLACE OR SUBSTITUTE THE ADVICE OF YOUR QUALIFIED HEALTHCARE PROVIDER. THE PLATFORM AND THE CONTENT ARE NOT TELEMEDICINE OR TELE-REHABILITATION SERVICES AND Aktivhealth IS NOT A HEALTHCARE PROVIDER AND DOES NOT PROVIDE HEALTHCARE SERVICES.  THE PLATFORM MAY FACILITATE ACCESS TO THIRD PARTY SERVICES, INCLUDING TO SERVICES PROVIDED BY TELE-REHABILITATION PROVIDERS (AS DEFINED BELOW), HOWEVER THOSE SERVICES ARE PROVIDED BY THE THIRD PARTY PROVIDERS (INCLUDING TELE-REHABILITATION PROVIDERS) AND NOT Aktivhealth. Aktivhealth DOES NOT GUARANTEE, RECOMMEND, OR ENDORSE THE THIRD PARTY SERVICES PROVIDERS INCLUDING TELE-REHABILITATION PROVIDERS. IF YOU HAVE ANY COMPLAINTS REGARDING A THIRD PARTY SERVICE PROVIDER, PLEASE CONTACT care@aktivhealth.com. FOR TELE-REHABILITATION PROVIDERS, YOU MAY ALSO FILE A COMPLAINT WITH THE APPLICABLE PROFESSIONAL COLLEGE OR OTHER REGULATOR IN THE PROVINCE IN WHICH THE THIRD PARTY SERVICES WERE PROVIDED.

YOU SHOULD SPEAK WITH YOUR HEALTHCARE PROVIDER FOR INFORMATION REGARDING HEALTH-RELATED QUESTIONS. THE CONTENT ON THE PLATFORM OR ACCESSIBLE THROUGH THE PLATFORM SHOULD NOT BE CONSTRUED AS TAKING THE PLACE OF ANY ADVICE RECEIVED FROM YOUR HEALTHCARE PROVIDER OR AS A SUBSTITUTE FOR SEEKING ADVICE FROM YOUR HEALTHCARE PROVIDER. Aktivhealth IS NOT RESPONSIBLE FOR ANY RELIANCE OR DECISIONS MADE BY YOU BASED ON CONTENT AVAILABLE THROUGH THE PLATFORM. SUCH CONTENT IS GENERAL IN NATURE, IS NOT COMMUNICATED TO YOU PERSONALLY, AND IS NOT INTENDED TO BE ADVICE OR INFORMATION TO BE RELIED UPON BY YOU NOR SHOULD IT BE.

DO NOT USE THE PLATFORM OR CONTENT TO DIAGNOSE OR TREAT A MEDICAL CONDITION OR HEALTH PROBLEM EXCEPT ON THE ADVICE AND SUPERVISION OF YOUR HEALTH CARE PROVIDER. YOU SHOULD NEVER DISREGARD OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF ANYTHING CONTAINED ON THE PLATFORM OR SERVICES OR IN THE CONTENT.

IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911.

These Terms are effective on the earlier of the date that (a) you click to accept these Terms, or (b) you first sign up for an account, use the Platform Web Portal, or otherwise access or use the Platform or the Services. You acknowledge the End User Privacy Policy located at care@aktivhealth.com (the “End User Privacy Policy”), as revised from time to time, and you consent and agree to our collection, use and disclosure of personal information as described in the End User Privacy Policy.

Your Account.

1.You must register for a Aktivhealth account to access and use the Platform and the Services. The organization or health care provider providing you access to the Platform and Services (“Your Provider”) must invite you to create your Aktivhealth account. You must provide the information reasonably requested by Aktivhealth for that purpose. You represent and warrant to Aktivhealth that you have not misrepresented any information that you have provided to Aktivhealth in connection with your account or your use of the Platform. You are responsible for maintaining the confidentiality of your user name and password. Aktivhealth recommends that you use a strong and unique password and that you change it frequently. Do not reuse passwords. You agree not to disclose your user name or password to any third party. Aktivhealth may reject, or require that you change, your user name or password. You are responsible for all activities that occur under your account. If you become aware of any unauthorized use of your account, you must notify Aktivhealth immediately. It is your responsibility to update or change your account information, as appropriate.

Your Privacy and Personal Information.

 For a summary of how Aktivhealth collects, uses, and discloses personal information, please see Aktivhealth’s End User Privacy Policy. When you use the Platform and the Services, you may also interact with others, such as the provider of a Third Party Service (including Tele-Rehabilitation Providers). The others with whom you interact may also collect, use and disclose your personal information. Aktivhealth’s End User Privacy Policy only describes how Aktivhealth collects, uses and discloses your personal information. To understand how others with whom you interact collect, use and disclose your personal information, you must review their privacy policies.

Access.

 You may access and use the end user functionality of the Platform and the Services and the end user content that is available on the Platform and the Services (“Content”) only through the Platform Apps and Platform Web Portal and only in accordance with the subscription provided by Your Provider and these Terms. These Terms permit you to use the Platform and the Services for your personal use only in accordance with the subscription provided by Your Provider, and not for any commercial purpose.

As a condition of accessing and using the Platform and the Services, you must: (a) provide only true, accurate and complete information in accordance with Section 6; and, (b) only access and use the Platform and the Services in accordance with these Terms.

Additional Terms.

 You agree to comply with these Terms and with all applicable laws. Some Services and Third Party Services may have additional terms that apply to your use of those Services or Third Party Services (“Additional Service Terms”). You agree to comply with all such Additional Service Terms. Additional Service Terms are available through the Platform Web Portal or at the websites of the providers of the Services or Third Party Services.

Unacceptable Use.

 You will not (a) make the Platform, Services, or Content available to, or use the Platform, Services, or Content for the benefit of, anyone other than yourself, (b) sell, resell, license, sublicense, distribute, make available, rent or lease the Platform, Services, or Content, or include the Platform, Services, or Content in a service bureau or outsourcing offering, (c) use the Platform or Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party rights, including intellectual property rights and privacy rights, (d) use the Platform or Services to send spam, or to store or transmit any virus, Trojan horse, worm, or other software, script or code, the effect of which is to permit unauthorized access to, or to alter, disable, encrypt, erase, or otherwise harm, any computer, systems, software or data (“Malicious Code”), (e) interfere with or disrupt the integrity or performance of the Platform, Services, or Content, (f) attempt to gain unauthorized access to the Platform, Services or Content or their related systems or networks, (g) access or use any Aktivhealth intellectual property except as permitted under these Terms, (h) copy or make derivative works from all or any part of the Platform, Services, or Content or any part, feature, function or user interface of the Platform, Services, or Content, (i) frame or mirror any part of the Platform, Services, or Content, or otherwise incorporate any portion of the Platform, Services, or Content into any product or service, (j) access or use the Platform, Services, or Content in order to build a competitive product or service or to benchmark with a non-Aktivhealth product or service, (k) reverse engineer the Platform, Services, or Content, or any software used to provide them (to the extent such restriction is permitted by applicable laws), (l) access or use any part of the Platform, Services or Content that is (expressly or implicitly) not intended for use by you, (m) use any non-Aktivhealth automation code in relation to the Platform, Services or Content (including any “bot” or “spider”), (n) collect or harvest any information from the Platform, Services or Content in a bulk or systematic way, (o) remove, alter, or obscure any proprietary notices on the Platform, Services, or Content, (p) probe, scan, or test the vulnerability of the Platform or Services or any network connected to them, or breach the security or authentication measures on them or on any network connected to them, (q) collect, harvest, reverse look-up, trace, or otherwise seek to obtain any information on any other user of or visitor to the Platform or Services, (r) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or Services or any systems or networks connected to them, or (s) forge headers, impersonate a person, or otherwise manipulate identifiers in order to disguise your identity or the origin of any message you send to Aktivhealth or any other person on or through the Platform or Services.

Submitting Information through the Platform.

 Certain parts of the Platform and Services let you provide information to Aktivhealth, and to other providers of Services (including Third Party Services). You agree that (a) all information you provide on or through the Platform (each, a “Submission”) will be true, accurate and complete, including any information on your physical condition (b) you will update each Submission as necessary so that it remains true, accurate and complete at all times, (c) you will not impersonate any person when making a Submission, (d) Aktivhealth and the providers of Third Party Services are entitled to rely on your Submissions, (e) you will only include the personal information of another individual in your Submission if you have the express permission of that individual or if you are otherwise entitled to do so at law, (f) you will not include any statements or material that defames, harasses, abuses, stalks, threatens, intimidates, or in any way infringes on the rights of others, that is bigoted, hateful, or racially offensive, or that contains vulgar, obscene, profane, or otherwise objectionable language or images that typically would not be considered socially or professionally responsible or appropriate in person, (g) you have obtained at your own expense all necessary consents, rights and permissions required to grant to Aktivhealth the license provided below, and (h) you will not include in any Submission or otherwise transmit any Malicious Code. By making a Submission, you thereby grant to Aktivhealth and the providers of the Services an irrevocable, unlimited, sublicensable (through multiple tiers), transferable, royalty-free, worldwide, perpetual license to use, copy, distribute, modify, make derivative works from, and disclose the information and any other content in the Submission, for any purpose whatsoever, and you hereby waive all related moral rights. For a summary of how Aktivhealth collects, uses and discloses personal information that might be included in a Submission, please see Aktivhealth’s End User Privacy Policy.

Apple App Store.

 The following applies to any Platform App you obtain from the Apple App Store (an “Apple Platform App”): You acknowledge and agree that these Terms are solely between you and Aktivhealth, and not with Apple, Inc. (“Apple”) and Aktivhealth, not Apple, is solely responsible for the Apple Platform App and the content thereof. You may only use the Apple Platform App on Apple branded products that you own or control. You must comply with the App Store Terms of Service. In the event of any inconsistency between a term of these Terms and a term of the App Store Terms of Service, the term of the App Store Terms of Service will prevail. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Apple Platform App. In the event of any failure of the Apple Platform App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Apple Platform App (if any) to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple Platform App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by these Terms and any law applicable to Aktivhealth as the supplier of the Apple Platform App. You acknowledge that Apple is not responsible for addressing any claims of you or any third party relating to the Apple Platform App or your possession and/or use of the Apple Platform App, including, but not limited to (a) product liability claims, (b) any claim that the Apple Platform App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation, and all such claims are governed solely by these Terms and any law applicable to Aktivhealth  as supplier of the Apple Platform App. You acknowledge that, in the event of any third-party claim that the Apple Platform App or your possession and use of the Apple Platform App infringes that third party’s intellectual property rights, Aktivhealth, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim, to the extent required by these Terms. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that is on Title 15, Part 740 Supplement 1 Country Group E of the U.S. Code of Federal Regulations, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties. If you have any questions, complaints or claims with respect to the Apple Platform App, you may direct them to Prima dba Aktivhealth. at [INSERT Aktivhealth ADDRESS], or call us at +1(905)4679850, or contact us by email at care@aktivhealth.com. You agree to comply with all applicable third party terms of agreement when using the Apple Platform App, including your wireless data service agreement. You and Aktivhealth acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and you will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

Google Play Store.

 The following applies to any Platform App you obtain through the Google Play Store (a “Google Platform App”): You acknowledge and agree that these Terms are solely between you and Aktivhealth, and not with Google, Inc. or any of its subsidiaries (collectively, “Google”). You must comply with Google’s then-current Google Play Terms of Service. In the event of any inconsistency between a term of these Terms and a term of the Google Play Terms of Service, the term of the Google Play Terms of Service will prevail. Google is only a provider of the Google Play Store where you obtained the Google Platform App. Aktivhealth, and not Google, is solely responsible for the Google Platform App. Google has no obligation or liability to you with respect to the Google Platform App or these Terms. You acknowledge and agree that Google is a third-party beneficiary of these Terms.

Mobile Device Data Charges.

 You are solely responsible for any data charges and similar fees associated with your use of the Platform or the Services through a mobile device.

Reservation of Aktivhealth Rights.

 Aktivhealth and its licensors and the providers of Services have and will retain all right, title and interest in and to the Platform, Services, or Content, and the software and systems used to provide them (including all patent, copyright, trademark, trade secret and other intellectual property rights), and all copies, modifications and derivative works of any of them. You acknowledge that you are obtaining only a limited right to access and use the Platform, Services, or Content. No rights are granted to you under these Terms other than as expressly set forth in these Terms. Without limitation, you have no right to use any trademarks owned or used by Aktivhealth or by the providers of Services.

License to Use Your Feedback.

 You grant to Aktivhealth and its affiliates a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable (through multiple tiers) license to use and incorporate into its services any suggestion, enhancement request, recommendation, correction or other feedback provided by you.

Third Party Services.

 While some Services are provided by Aktivhealth, the Platform also allows you to access Third Party Services provided by third parties. You are responsible for all fees and taxes that may be charged for the use of Third Party Services. Your use of any Third Party Services is at your own risk. Aktivhealth makes no representations or warranties with respect to, nor does it guarantee or endorse, any Third Party Services. Aktivhealth does not guarantee the continued availability of Third Party Services, and Aktivhealth may disable or remove a Third Party Service in Aktivhealth’s sole discretion. Your dealings with the provider of any Third Party Services are solely between you and the provider. Accordingly, Aktivhealth expressly disclaims responsibility and liability for all Third Party Services, and you agree that Aktivhealth shall not be responsible for any loss or damage of any sort incurred as a result of any such dealings or as a result of your use of Third Party Services. If you have any issues with a Third Party Service, you must contact the provider of the Third Party Service directly. Where you choose to use a Third Party Service the provider of the Third Party Service may have access to all of your information on the Platform associated with your account. You authorize us to provide such information to the provider of the Third Party Service to allow the provider of the Third Party Service to contact you and to provide the applicable Third Party Service to you.

The Platform, the Services, and the Content are not telemedicine or tele-rehabilitation services and Aktivhealth is not a healthcare provider and does not provide healthcare services. The Platform may facilitate access to Third Party Services, including to physiotherapy and tele-rehabilitation service providers (“Tele-Rehabilitation Providers”), however those services are provided by the Tele-Rehabilitation Providers as Third Party Services and are merely facilitated by Aktivhealth and the Platform. Tele-Rehabilitation Providers are independent of Aktivhealth and provide Third Party Services to you independently of Aktivhealth, and Aktivhealth does not oversee the services they provide to you. Tele-Rehabilitation Providers (like other providers of Third Party Services) are solely responsible for the Third Party Services they provide to you through the Platform.  If you have any complaints regarding a Third Party Service provider, please contact care@aktivhealth.com. For Tele-Rehabilitation Providers, you may also file a complaint with the applicable professional college or other regulator in the province in which the Third Party Services were provided.

Fees.

 You will pay all fees and taxes in connection with your purchase of Third Party Services, including those for services provided by Tele-Rehabilitation Providers (“Third Party Fees”). Aktivhealth will collect Third Party Fees on behalf of providers of Third Party Services subject to service charges that may be assessed by Aktivhealth on the providers of Third Party Services. You may also purchase premium support sessions and other support services (“Aktivhealth Support Services”) and other additional services that Aktivhealth may offer on the Platform (“Additional Aktivhealth Services”). Aktivhealth’s standard fees for the Aktivhealth Support Services and Additional Aktivhealth Services are available at care@aktivhealth.com (the “Aktivhealth Fees Page”). Aktivhealth reserves the right to update and change its standard fees by posting changes to the Aktivhealth Fees Page. You are advised to check these standard fees from time to time for any updates or changes that may impact you. If you do not accept such changes, you must cease using the Services and Platform.

If you choose to purchase any Third Party Services, or any Aktivhealth Support Services or Additional Aktivhealth Services, you must keep a valid payment method on file with us to pay for all Third Party Fees and fees assessed by Aktivhealth (“Fees”), and the payment method must be acceptable to us in our sole discretion. Aktivhealth will charge applicable Fees to any valid payment method that you authorize (“Authorized Payment Method”), and Aktivhealth will continue to charge the Authorized Payment Method for applicable Fees until all outstanding Fees have been paid in full. All Fees are exclusive of applicable federal, provincial, local or other governmental sales, products and services, harmonized or other taxes, fees or charges now in force or enacted in the future (“Taxes”). Unless otherwise indicated, all Fees and other charges are in Canadian dollars, and all payments shall be in Canadian currency. Aktivhealth does not provide refunds.

Third Party Content

 When you use Third Party Services, Content is provided by providers of Third Party Services and other third parties (collectively, “Third Party Content”). You use any Third Party Content at your own risk. Aktivhealth makes no representations or warranties with respect to, nor does it guarantee or endorse, any Third Party Content. Aktivhealth does not guarantee the continued availability of Third Party Content, and Aktivhealth may disable or remove any Third Party Content in Aktivhealth’s sole discretion. Aktivhealth expressly disclaims responsibility and liability for all Third Party Content, and you agree that Aktivhealth shall not be responsible for any loss or damage of any sort incurred as a result of any such dealings or as a result of your use of Third Party Content.

Links to Other Sites.

The Platform, Services or Content may provide links to other sites on the Internet for your convenience in locating or accessing related information, products, and services. These sites have not been reviewed by Aktivhealth and are maintained by third parties over which Aktivhealth exercises no control. Accordingly, Aktivhealth expressly disclaims any responsibility for the content, the materials, the accuracy of the information, and/or the quality of the products or services provided by, available through, or advertised on these third-party websites. Moreover, these links do not imply an endorsement with respect to any third party or any website or the products or services provided by any third party.Content, Functionality and Access.

 Aktivhealth may at any time, with or without notice, without liability, and for any reason (a) remove any Content from the Platform or Services, (b) remove any functionality from the Platform or Services, (c) change any functionality on the Platform or Services, (d) modify any Platform App or  the Platform Web Portal, and (e) deny any person access to the Platform or Services. Aktivhealth furthermore reserves the right to take any action related to the Platform, Services, or Content that is required to comply with applicable law.

Disclaimer of Warranties and Limitation of Liability.

 

THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MIGHT NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

THE PLATFORM, SERVICES, AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND MAY INCLUDE ERRORS, OMISSIONS, OR OTHER INACCURACIES. YOUR USE OF THE PLATFORM, SERVICES, AND CONTENT IS AT YOUR OWN RISK. Aktivhealth DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, COVENANTS, CONDITIONS AND OTHER TERMS (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) IN CONNECTION WITH THE PLATFORM, SERVICES, AND CONTENT, INCLUDING ANY WARRANTIES, REPRESENTATIONS, COVENANTS, CONDITIONS OR OTHER TERMS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, PERFORMANCE, AND NON-INFRINGEMENT. Aktivhealth MAKES NO REPRESENTATION OR WARRANTY THAT THE PLATFORM, SERVICES, CONTENT AND PLATFORM WEB PORTAL WILL OPERATE ERROR FREE OR IN AN UNINTERRUPTED FASHION, OR THAT THE PLATFORM, SERVICES, OR CONTENT WILL BE SECURE, OR THAT ANY FILES OR INFORMATION THAT YOU DOWNLOAD FROM THE PLATFORM, SERVICES AND CONTENT WILL BE FREE OF MALICIOUS CODE. Aktivhealth IS NOT RESPONSIBLE FOR THE SECURITY OF ANY INFORMATION TRANSMITTED TO OR FROM THE PLATFORM OR THE SERVICES. Aktivhealth MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT ANY THIRD PARTY SERVICES OR THIRD PARTY WEBSITES OR RELATED CONTENT DIRECTLY OR INDIRECTLY ACCESSED THROUGH LINKS IN THE PLATFORM, SERVICES OR CONTENT. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE PLATFORM, SERVICES, OR CONTENT IS TO STOP USING THEM.

IN NO EVENT WILL THE MAXIMUM AGGREGATE LIABILITY OF Aktivhealth (AND Aktivhealth’S DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, SUPPLIERS AND AGENTS, AND THE PROVIDERS OF THIRD PARTY SERVICES AND THIRD PARTY CONTENT) FOR ALL CLAIMS, DAMAGES, LOSSES, LIABILITIES, COSTS AND EXPENSES (INCLUDING LEGAL FEES AND EXPENSES) (COLLECTIVELY “LOSSES”) TO YOU RELATED TO THE PLATFORM, SERVICES, OR CONTENT, OR THESE TERMS, EXCEED THE LESSER OF (A) THE DIRECT DAMAGES SUFFERED BY YOU, AND (B) CAD $100. ANY ACTION COMMENCED BY YOU AGAINST Aktivhealth MUST BE BROUGHT WITHIN 12 MONTHS OF THE CAUSE OF ACTION ARISING.

IN NO EVENT WILL Aktivhealth (OR Aktivhealth’S DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, SUPPLIERS OR AGENTS, OR THE PROVIDERS OF THIRD PARTY SERVICES AND THIRD PARTY CONTENT) BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR AGGRAVATED DAMAGES, OR FOR ANY LOSS OF REVENUE, SAVINGS, INCOME, BUSINESS, PROFIT, GOODWILL OR REPUTATION WHATSOEVER BASED ON ANY LEGAL THEORY (INCLUDING TORT OR NEGLIGENCE), AND EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

Indemnity.

 You will indemnify and hold Aktivhealth (and Aktivhealth’s directors, officers, employees, partners, suppliers and agents, and the providers of Third Party Services and Third Party Content) harmless from all Losses arising from your use of the Platform, Services, or Content, or your breach of any of these Terms, and from all Losses resulting from any Submission that is untrue, inaccurate or incomplete.

Termination and Suspension.

 If you fail to comply with these Terms, then, without limiting any other right or remedy available to Aktivhealth, Aktivhealth may suspend or terminate your access to all or any part of the Platform, Services, or Content, with or without notice to you, and without any liability to you or any other person. Aktivhealth may suspend or terminate your access to all or any part of the Platform, Services, Content or Platform Web Portal, at any time, for any reason or no reason, with or without notice to you, and without any liability to you or any other person. If Aktivhealth terminates or suspends your access to all or any part of the Platform and/or some or all of the Services or Content, then these Terms will nevertheless continue to apply in respect of your use prior to such termination or suspension.

Export Controls.

 These Terms are expressly made subject to any laws, regulations, orders or other restrictions on export from the United States of America or Canada of any of the Platform, Services or Content, or any information about any of them, which may be imposed from time to time by the governments of the United States of America or Canada. You shall not export any of the Platform, Services or Content, or any information about any of them without the prior written consent of Aktivhealth and compliance with such laws, regulations, orders and other restrictions. You represent and warrant that (a) you are not located in a country that is subject to a U.S. or Canadian government embargo, or that has been designated by the U.S. or Canadian government as a “terrorist supporting” country, and (b) you are not listed on any U.S. or Canadian government list of prohibited or restricted parties.

Amendments.

 The “last updated” legend above indicates when these Terms were last amended. Aktivhealth may unilaterally amend all or any part of these Terms at any time by updating these Terms on the Platform and providing notice to you. We will provide you with notice of the proposed amendments by posting an amended version of these Terms with a new version date. We will include a link to the previous version of the Terms beneath the new version date. The amendments will take effect 30 days after the date on which the amended version is posted. Prior to that date, the previous version of the Terms will continue to apply. If you disagree with any amendments, you may refuse the amendments and cease using the Platform, Services,  and Content within the 30-day notice period, or up to 30 days after the notice period expires, if we have changed these Terms in a way that increases your obligations or reduces our own. If you continue to access or use the Platform, Services, and Content after the applicable 30-day period, you thereby agree to the amended Terms. You agree to review these Terms regularly to determine your rights and responsibilities.

Governing Law & Jurisdiction.

 These Terms, and any dispute, controversy or claim arising under, out of, in connection with, or related to (a) the Platform, the Services, or the Content, or (b) these Terms, or their subject matter, negotiation, performance, renewal, termination, interpretation, or formation, shall be governed by and interpreted according to the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to any conflicts of law rules that might apply the laws of any other jurisdiction. You and Aktivhealth each attorn to the exclusive jurisdiction of the courts of Ontario in respect of any such dispute, controversy or claim, except that, notwithstanding the foregoing, (i) you agree that Aktivhealth shall be entitled to seek and be awarded an injunction or other appropriate equitable relief from a court of competent jurisdiction anywhere in the world restraining any breach, threatened or actual, of your obligations under any provision of these Terms, and (ii) you agree that Aktivhealth shall be entitled to seek and be awarded an order from a court of competent jurisdiction anywhere in the world for the purpose of recognizing and enforcing any interim or final judgement, order, injunction, award or other relief granted or provided by the courts of Ontario, and you hereby waive any defence you might then have to the granting of such an order.

Injunction.

 You acknowledge that any breach, threatened or actual, of these Terms will cause irreparable harm to Aktivhealth, such harm would not be quantifiable in monetary damages, and Aktivhealth would not have an adequate remedy at law. You agree that Aktivhealth shall be entitled, in addition to other available remedies, to seek and be awarded an injunction or other appropriate equitable relief from a court of competent jurisdiction anywhere in the world restraining any breach, threatened or actual, of your obligations under any provision of these Terms, and without the necessity of showing or proving any actual or threatened damage or harm, notwithstanding any rule of law or equity to the contrary. You hereby waive any requirement that Aktivhealth post any bond or other security in the event any injunctive or equitable relief is sought by or awarded to Aktivhealth to enforce any provision of these Terms.

Class Action Waiver.

 Any proceedings to resolve or litigate any dispute, controversy or claim arising under, out of, in connection with, or related to (a) the Platform, the Services,  or the Content, or (b) these Terms, or their subject matter, negotiation, performance, renewal, termination, interpretation, or formation, will be conducted solely on an individual basis. Neither you nor Aktivhealth will seek to have any such dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. No proceeding will be combined with another without the prior written consent of all parties to all affected proceedings. If this class action waiver is found to be illegal or unenforceable as to all or some parts of a dispute, then this section will not apply to those parts.

Entire Agreement.

 These Terms, together with any Additional Service Terms, represent the entire agreement between you and Aktivhealth with respect to use of the Platform, Services and Content, and they supersede all prior or contemporaneous terms, agreements, communications and proposals, whether electronic, oral, or written between you and Aktivhealth with respect to any of the foregoing.

General.

 If any provision of these Terms is unlawful, void or unenforceable, then that provision shall be deemed severed from the remaining provisions and shall not affect the validity and enforceability of the remaining provisions. All rights and remedies of Aktivhealth granted or recognized in these Terms are cumulative, are in addition to and not in substitution for any rights or remedies at law, and may be exercised at any time and from time to time independently or in any combination. In these Terms (a) references to currency are to the lawful money of Canada, (b) “person” includes individuals, corporations, partnerships, joint ventures, associations, trusts, unincorporated organizations, societies and all other organizations and entities recognized by law, and (c) “including” (and similar variations) means including without limitation. Failure by Aktivhealth to insist on strict performance of any of the terms or conditions of these Terms or any Additional Service Terms will not operate as a waiver by Aktivhealth of that or any subsequent default or failure of performance. Aktivhealth’s affiliates, Aktivhealth’s directors, officers, employees, partners, suppliers and agents, and Third Party Services and Third Party Content, are third party beneficiaries of the sections titled “Disclaimer of Warranties”, “Limitation of Liability”, “No Claim for Certain Damages” and “Indemnity”. There are no third party beneficiaries of these Terms. You may not assign these Terms without the prior written consent of Aktivhealth. Aktivhealth may assign these Terms without restriction. These Terms will enure to the benefit of and will be binding on you and Aktivhealth and your and its respective successors and permitted assigns.

Nutzungsbedingungen für die Nutzung der Aktiv Health-Webseite und Aktiv Health-App

Inhaltsverzeichnis

1. Anwendungsbereich, Vertragsschluss und Vertragsänderung

2. Download der Aktiv Health-App und Nutzung der Web-Anwendung

3. Leistungsumfang, Nutzung und Verfügbarkeit der Aktiv Health-App

4. Einrichten von Nutzer-Accounts

5. Sorgfalts- und Mitwirkungspflichten des Nutzers

6. Nutzungsrecht des Nutzers an der Aktiv Health-App

7. Vergütung

8. Datenschutz

9. Gewährleistung

10. Haftung

11. Laufzeit, Kündigung, Folgen der Beendigung

12. Anwendbares Recht, Hinweis gemäß § 36 Verbraucherstreitbeilegungsgesetz

1. Anwendungsbereich, Vertragsschluss und Vertragsänderung

1.1 Diese Nutzungsbedingungen für die Nutzung des geschützten Bereichs der Webseite www.Aktivhealth.com und der App „Aktiv Health“ (nachfolgend „Nutzungsbedingungen“) regeln die vertragliche Beziehung zwischen der Prima Prehab GmbH, c/o Rückenzentrum Am Michel, Ludwig-Erhard-Str. 18, 20459 Hamburg, Deutschland (nachfolgend „Prehab“) und Ihnen als Vertragspartner von Prehab (nachfolgend „Nutzer“) in Bezug auf die Nutzung des geschützten Bereichs der Webseite www.Aktivhealth.com und der App Aktiv Health (nachfolgend zusammen „Aktiv Health-App“).

1.2 Die Nutzung der Aktiv Health-App ist abhängig von der vorherigen Annahme dieser Nutzungsbedingungen und darf ausschließlich nach Maßgabe dieser Nutzungsbedingungen erfolgen. Maßgeblich hierfür ist die jeweils bei Vertragsschluss gültige Fassung dieser Nutzungsbedingungen. Die Nutzungsbedingungen gelten, soweit nicht abweichend geregelt, auch für zukünftige Updates oder neue Versionen der Aktiv Health-App.

1.3 Der Nutzer erklärt sich mit der verbindlichen Geltung dieser Nutzungsbedingungen einverstanden, indem er die Nutzungsbedingungen entweder bei der Registrierung auf der Webseite oder der Aktiv Health-App durch Anklicken eines entsprechenden Feldes akzeptiert (nachfolgend „Vertragsschluss“).

1.4 Prehab behält sich das Recht vor, die Nutzungsbedingungen zu ändern, soweit dies für den Nutzer zumutbar ist. Prehab wird den Nutzer rechtzeitig vorab mittels schriftlicher Erklärung (Textform ausreichend) über die geplanten Änderungen benachrichtigen. Wenn der Nutzer den Änderungen nicht innerhalb von sechs (6) Wochen nach Erhalt der Benachrichtigung mittels schriftlicher Erklärung (Textform ausreichend) widerspricht, gelten die Änderungen als vom Nutzer akzeptiert. Prehab wird den Nutzer in der Benachrichtigung auf diesen Umstand hinweisen.

2. Download der Aktiv Health-App und Nutzung der Web-Anwendung

2.1 Die Aktiv Health-App für mobile Endgeräte ist für die Betriebssysteme iOS der Apple Inc. und Android der Google LLC erhältlich und kann in den jeweiligen App-Stores Apple iTunes und Google Play zu den dort geltenden Bedingungen heruntergeladen und auf dem mobilen Endgerät des Nutzers installiert werden.

2.2 Um die Web-Anwendung der Aktiv Health-App nutzen zu können, ist lediglich erforderlich, sich auf der Seite www.Aktivhealth.com zu registrieren.

3. Leistungsumfang, Nutzung und Verfügbarkeit der Aktiv Health-App

3.1 Die zulässige Nutzung der Aktiv Health-App ist auf das Gebiet der Bundesrepublik Deutschland beschränkt.

3.2 Der Dienst ist nicht dazu gedacht, Krankheiten oder Gesundheitszustände zu diagnostizieren, zu behandeln, zu heilen oder zu verhindern. Die Aktiv Health-App kann als Unterstützung für einen Selbsthilfeprozess eingesetzt werden. Prehab ist für gesundheitliche Probleme nicht verantwortlich, die sich aus den Übungen, Trainingsprogrammen oder Informationen der Aktiv Health-App ergeben. Prehab empfiehlt dem Nutzer, die in der Aktiv Health-App bereitgestellten Informationen und Ratschläge in Absprache mit seinem Arzt zu nutzen.

3.3 Der Dienst bietet Tools, die den Nutzer unterstützen, seine Gesundheits-, Fitness- und Wellnessziele zu erreichen. DER DIENST IST KEIN ERSATZ FÜR PROFESSIONELLE MEDIZINISCHE BERATUNG, RATSCHLÄGE ODER BEHANDLUNGEN DURCH QUALIFIZIERTE ÄRZTE GEDACHT. DIE FUNKTIONALITÄTEN DER AKTIV HEALTH-APP LIEFERN DEM NUTZER INBESONDERE KEINE INDIVIDUELLEN DIAGNOSEN FÜR GESUNDHEITLICHE BESCHWERDEN ODER THERAPIEEMPFEHLUNGEN. DIE AKTIV HEALTH-APP ERSETZT NICHT DIE INDIVIDUELLE BERATUNG UND BEHANDLUNG DURCH EINEN QUALIFIZIERTEN ARZT.

3.4 Einige der Inhalte in der Aktiv Health-App, einschließlich Texte, Grafiken, Videos, Bilder und anderer Materialien, werden von Medizinern bereitgestellt. Diese Bereitstellung stellt aber keine medizinische Beratung, Diagnose oder Behandlung dar.

3.5 Prehab behält sich das Recht vor, die Aktiv Health-App sowie einzelne Funktionalitäten jederzeit zu ändern, zu erweitern oder einzuschränken, insoweit Prehab keine verbindlichen Leistungspflichten gegenüber dem Nutzer übernommen hat.

3.6 Prehab ist bemüht, im Rahmen ihrer technischen und organisatorischen Möglichkeiten dem Nutzer die Nutzung der Aktiv Health-App zu ermöglichen. Allerdings kann die Nutzbarkeit der Aktiv Health-App (oder jeweils Teile davon) infolge von Unterbrechungen, Fehler oder Verzögerungen, wie z.B. aufgrund von Wartungsarbeiten, technischen Problemen bei der Ausführung oder dem Betrieb der Software bzw. der Infrastruktur oder aufgrund von hohem Datenaufkommen im Internet, eingeschränkt oder vollständig aufgehoben sein. Für etwaige Einschränkungen der Verfügbarkeit der Aktiv Health-App wird von Prehab, vorbehaltlich einer Haftung gemäß Ziffer 10 dieser Nutzungsbedingungen, keine weitergehende Haftung übernommen.

3.7 Prehab setzt bei der Übermittlung von Nutzerdaten über das Internet angemessene Schutzmaßnahmen ein, wie z.B. den gesetzlichen Vorgaben entsprechende Verschlüsselungstechnologien. Prehab kann die Datensicherheit bei der Datenübermittlung über das Internet allerdings nicht vollständig gewährleisten oder sicherstellen. Aus diesem Grund erfolgt jede Datenübermittlung im Rahmen der Nutzung der Aktiv Health-App über das Internet auf eigenes Risiko des Nutzers.

4. Einrichten von Nutzer-Accounts

4.1 Um die Aktiv Health-App nutzen zu können, ist im Rahmen der Registrierung des Nutzers die Einrichtung eines persönlichen Nutzer-Accounts erforderlich.

4.2 Das persönliche Nutzer-Account darf ausschließlich durch den registrierten Nutzer genutzt werden. Die Sammelnutzung eines persönlichen Nutzer-Accounts, z.B. durch verschiedene Familienmitglieder eines Nutzers, ist nicht gestattet.

5. Sorgfalts- und Mitwirkungspflichten des Nutzers

5.1 Der Nutzer ist dafür verantwortlich, dass er die technischen und systemseitigen Voraussetzungen für die Nutzung der Aktiv Health-App einhält.

5.2 Der ist Nutzer verpflichtet (a) die Aktiv Health-App (oder jeweils Teile davon) ausschließlich nach Maßgabe dieser Nutzungsbedingungen zu nutzen, (b) keine Handlungen vorzunehmen, die die Interoperabilität und Funktionalitäten der Aktiv Health-App beeinträchtigen oder stören können, (c) bei der Benutzung kein geltendes Recht oder Rechte Dritter zu verletzen, (d) keine schädlichen Codes in die Aktiv Health-App einzuführen, wie z.B. Viren oder andere schädliche Computerprogramme, die z.B. das System, das Programm oder die Daten von Aktiv Health beschädigen, beeinträchtigen oder persönliche Informationen heimlich abhören oder unberechtigt ausspähen können und (e) bei der Aktualisierung der Aktiv Health-App, wie z.B. das Einspielen von (Sicherheits‑) Patches, Updates und Upgrades, mitzuwirken und hierzu alle erforderlichen Handlungen vorzunehmen, um die Interoperabilität und Funktionalitäten der Aktiv Health-App aufrecht zu erhalten.

5.3 Der Nutzer ist verpflichtet, die Zugangsdaten seines persönlichen Nutzer-Accounts geheim zu halten und durch angemessene Vorkehrungen vor dem Zugriff durch Dritte zu schützen. Der Nutzer ist verpflichtet, Prehab zu informieren, falls Anhaltspunkte dafür bestehen, dass unbefugten Personen die Zugangsdaten zu seinem persönlichen Nutzer-Account bekannt sind. Der Nutzer wird darauf hingewiesen, dass ein Missbrauch durch Dritte, z.B. bei Diebstahl des mobilen Endgerätes, auf dem die Aktiv Health-App genutzt wird, nicht ausgeschlossen werden kann. Prehab empfiehlt dem Nutzer deshalb, das mobile Endgerät Geräte mit einer Code-Sperre zu versehen. Prehab übernimmt bei Missbrauch des Endgerätes des Nutzers durch Dritte keine Haftung.

5.4 Der Nutzer haftet für alle missbräuchlichen Aktivitäten, wie insbesondere Verstöße gegen diese Nutzungsbedingungen oder geltendes Recht, die mit seinem persönlichen Nutzer-Account vorgenommen werden, es sei denn, dass dieser die missbräuchlichen Aktivitäten nicht zu vertreten hat.

5.5 Die Aktiv Health-App enthält Inhalte, die als Immaterialgüterrechte, insbesondere durch das Urheberrecht geschützt sind. Diese Inhalte umfassen unter anderem das Design, Layout, Text, Videos, Bilder und Grafiken. Die Inhalte dürfen nur mit vorheriger schriftlicher Zustimmung von Prehab kopiert, heruntergeladen, übertragen oder veröffentlicht werden.

5.6 Bei Zuwiderhandlung gegen diese Nutzungsbedingungen behält sich Prehab das Recht vor, die Nutzungsbedingungen zu kündigen und den Zugang des Nutzers zur Aktiv Health-App jederzeit und dauerhaft zu sperren.

6. Nutzungsrecht des Nutzers an der Aktiv Health-App

6.1 Soweit für die Nutzung der Aktiv Health-App erforderlich, räumt Prehab dem Nutzer ein einfaches, nicht-übertragbares und zeitlich auf die Vertragslaufzeit beschränktes Nutzungsrecht ein, die Aktiv Health-App nach Maßgabe dieser Nutzungsbedingungen zu nutzen.

6.2 Soweit nicht von §§ 69d, e UrhG bzw. dieser Nutzungsbedingungen ausdrücklich erlaubt, ist es dem Nutzer ohne vorherige schriftliche Zustimmung durch Prehab nicht gestattet, (a) die Aktiv Health-App (oder jeweils Teile davon) zu bearbeiten, umzugestalten, zu adaptieren, zu übersetzen, zu vervielfältigen, zu veröffentlichen, zu dekompilieren, zu zerlegen oder zurück zu entwickeln (sog. Reverse Engineering), (b) etwaige technische Beschränkungen zu umgehen oder (c) die Aktiv Health-App für kommerzielle Zwecke zu nutzen.

7. Vergütung

7.1 Die zulässige Nutzung der Aktiv Health-App ist von der Zahlung der vereinbarten Vergütung abhängig.

7.2 Im Zusammenhang mit der Nutzung der Aktiv Health-App können zusätzlich Kosten beim jeweiligen Telekommunikationsnetzbetreiber anfallen, der für die Datenübermittlung auf dem mobilen Endgerät des Nutzers eingeschaltet ist. Diese Kosten richten sich nach den Tarifen des jeweiligen Telekommunikationsnetzbetreibers und sind vom Nutzer zu tragen.

8. Datenschutz

8.1 Prehab verarbeitet personenbezogene Daten, die im Rahmen der Nutzung der Aktiv Health-App erhoben werden, ausschließlich unter Einhaltung der anwendbaren Datenschutzgesetze, wie insbesondere der Datenschutzgrundverordnung („DS-GVO“) und des Bundesdatenschutzgesetzes („BDSG“). Weitergehende Informationen zur Datenverarbeitung sind in den in Verbindung mit der Nutzung der Aktiv Health-App bereitgestellten Datenschutzhinweisen beschrieben. Diese Datenschutzhinweise sind nicht Bestandteil dieser Nutzungsbedingungen, sondern dienen ausschließlich der Information gemäß Art. 13 DS-GVO.

8.2 Die Nutzung der Aktiv Health-App setzt die datenschutzrechtliche Einwilligung des Nutzers in die Verarbeitung seiner personenbezogenen Gesundheitsdaten voraus. Willigt der Nutzer in diese Datenverarbeitung nicht ein, kann dieser die Aktiv Health-App nicht nutzen.

9. Gewährleistung

9.1 Die Gewährleistung richtet sich nach dem Gesetz, modifiziert durch die folgenden Bestimmungen.

9.2 Mängel der Aktiv Health-App muss der Nutzer unverzüglich unter genauer Bezeichnung des Fehlers in Textform gegenüber Prehab per E-Mail oder per Telefon anzeigen und dabei angeben, wie sich der Mangel äußert, auswirkt und unter welchen Umständen er auftritt. Die aktuellen Kontaktdaten finden sich auf der Webseite von Prehab unter https://Aktivhealth.com.

9.3 Prehab ist berechtigt, einen Mangel zu umgehen, wenn der Mangel selbst nur durch unverhältnismäßigen Aufwand beseitigt werden kann und durch die Umgehungslösung die Interoperabilität und Funktionalitäten der Aktiv Health-App nur unerheblich beeinträchtigt werden.

9.4 Die Gewährleistung gilt nicht für Mängel, die (a) durch Softwarekomponenten oder Dienste Dritter verursacht wurden, die nicht von Prehab bereitgestellt werden oder (b) nach Maßgabe dieser AGB auf einer nicht autorisierten Nutzung der Aktiv Health-App (einschließlich des Zugangs zu dieser) beruhen.

9.5 Prehab haftet auf Schadensersatz für Mängel nur nach den Bestimmungen der Ziffer 10.

9.6 Die Bestimmungen dieser Ziffer 9 lassen Ansprüche wegen Mängeln, die Prehab arglistig verschwiegen hat oder die von einer Beschaffenheits- oder Haltbarkeitsgarantie erfasst werden, unberührt.

10. Haftung

10.1 Für etwaige Schäden haftet Prehab unbeschränkt bei Vorsatz und grober Fahrlässigkeit. Im Falle einer leicht fahrlässigen Verletzung einer Pflicht, deren Verletzung die Erreichung des Vertragszwecks gefährdet oder deren Erfüllung die ordnungsgemäße Durchführung des Vertrags überhaupt erst ermöglicht und auf deren Einhaltung der Nutzer vertrauen durfte (nachfolgend „Kardinalpflicht“), ist die Haftung von Prehab auf bei Vertragsschluss vorhersehbare, vertragstypische Schäden begrenzt.

10.2 Bei leicht fahrlässiger Verletzung von Pflichten, die keine Kardinalpflichten sind, haftet Prehab nicht.

10.3 Soweit Prehab die Aktiv Health-App ohne Vergütung, z.B. im Rahmen eines kostenlosen Testangebots zur Verfügung stellt, ist die Haftung für leichte Fahrlässigkeit ausgeschlossen, es sei denn, Prehab hat einen schadensursächlichen Mangel arglistig verschwiegen.

10.4 Die vorstehenden Haftungsausschlüsse und -beschränkungen gelten nicht bei arglistigem Verschweigen von Mängeln oder bei Übernahme einer Beschaffenheits- oder Haltbarkeitsgarantie, für die Haftung für Ansprüche aufgrund des Produkthaftungsgesetzes sowie für Körperschäden (Leben, Körper, Gesundheit). Eine Änderung der Beweislast zum Nachteil des Patienten ist hiermit nicht verbunden.

10.5 Soweit die Haftung von Prehab ausgeschlossen oder beschränkt ist, gilt dies auch für die persönliche Haftung ihrer Angestellten, Arbeitnehmer, Mitarbeiter, Vertreter und Erfüllungsgehilfen.

10.6 Mit Ausnahme von Ansprüchen aus unerlaubter Handlung verjähren Schadenersatzansprüche, für die nach dieser Ziffer 10 die Haftung von Prehab beschränkt ist, in einem (1) Jahr gerechnet ab dem gesetzlichen Verjährungsbeginn. Eine Änderung der Beweislast zum Nachteil des Nutzers ist hiermit nicht verbunden.

11. Laufzeit, Kündigung, Folgen der Beendigung

11.1 Die Vertragslaufzeit beginnt mit Vertragsabschluss und läuft auf unbestimmte Zeit.

11.2 Die Nutzung kann von Prehab bzw. dem Nutzer jederzeit durch einseitige schriftliche Erklärung (Textform ausreichend) gekündigt werden.

11.3 Mit Beendigung dieser Nutzungsbedingungen ist der Nutzer nicht mehr zur Nutzung der Aktiv Health-App berechtigt.

12. Anwendbares Recht, Hinweis gemäß § 36 Verbraucherstreitbeilegungsgesetz

12.1 Auf die Rechtsbeziehungen aus oder in Verbindung mit diesen Nutzungsbedingungen findet ausschließlich deutsches Recht Anwendung; das UN-Kaufrecht (Convention of International Sale of Goods) ist ausgeschlossen.

12.2 Prehab nimmt an Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle nicht teil und ist hierzu auch nicht verpflichtet.

12.3 Sollten einzelne Bestimmungen dieser Nutzungsbedingungen unwirksam sein oder werden, so bleiben die übrigen Bestimmungen hiervon unberührt.

Stand: 15.03.2021